FAQ

Please find below a list of frequently asked questions which our technical staff have come across in our many years. We appreciate that we are not open 24 hours a day and many of our customers will work outside of our hours, but rest assured, you can email our department at any time, but maybe the question that you need the answer to is listed below.

Q. What payments do you accept?

A. Minera Roof Trusses accept payment for your order via
Maestro, Visa Debit, Electron, Solo, Mastercard*, Visa*, Direct transfer to our account via CHAPS or BACS, cheque or Cash delivered by hand to our reception.




* Mastercard and Visa require a 2.5% surcharge.


And we now are able to receive a 256 bit encrypted email with your payment details submitted direct to our order department at any time, 24/7.

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Q. I am building a new house/extension and require roof trusses and/or floor joists. What do I need to do?

Q. How can I send you my drawings?

Q. Where in the country do you deliver?

Q. What is your delivery period?

Q. What will my quotation include?

Q. How much extra is delivery?

Q. Do you provide drawings or calculations?

Q. Can I have my roof trusses and timber treated with a preservative?

Q. Can I purchase other materials for my roof?

Q. Since the quotation, there have been alterations on site to my building. What happens now?

Q. The Quotation is acceptable. How do I proceed?

Q. How do I arrange a delivery date?

Q. Are you a member of a trade association?

Q. My trusses are installed and I want to make a change?