FAQ

Please find below a list of frequently asked questions which our technical staff have come across in our many years. We appreciate that we are not open 24 hours a day and many of our customers will work outside of our hours, but rest assured, you can email our department at any time, but maybe the question that you need the answer to is listed below.

Q. Can I purchase other materials for my roof?

A. To help speed up your installation of your roof on site, Minera Roof Trusses can on request, also supply you prefabricated items made ready for quick installation on site. These include gable ladders, valley sets, spandrel panels, prefabricated dormer trusses and versalam beams.

Minera Roof Trusses can also supply you with bolts for girder trusses and square twisted wire nails for your metalwork and Glide Shoes, a metalwork connector for raised tie trusses.

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Q. I am building a new house/extension and require roof trusses and/or floor joists. What do I need to do?

Q. How can I send you my drawings?

Q. Where in the country do you deliver?

Q. What is your delivery period?

Q. What will my quotation include?

Q. How much extra is delivery?

Q. Do you provide drawings or calculations?

Q. Can I have my roof trusses and timber treated with a preservative?

Q. Since the quotation, there have been alterations on site to my building. What happens now?

Q. The Quotation is acceptable. How do I proceed?

Q. What payments do you accept?

Q. How do I arrange a delivery date?

Q. Are you a member of a trade association?

Q. My trusses are installed and I want to make a change?