FAQ

Please find below a list of frequently asked questions which our technical staff have come across in our many years. We appreciate that we are not open 24 hours a day and many of our customers will work outside of our hours, but rest assured, you can email our department at any time, but maybe the question that you need the answer to is listed below.

Q. Since the quotation, there have been alterations on site to my building. What happens now?

A. The project controller can check the measurements that we require for each truss span and mark the alterations on the quotation form, or directly onto the truss profile drawings that we sent you along with the quotation.

If there is a significant difference, then you can send in a new set of drawings and we can reissue the revised drawings to suit the new site dimensions.

We offer a site survey facility for locations within 75mile radius of our factory, on payment of a fee.

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Q. I am building a new house/extension and require roof trusses and/or floor joists. What do I need to do?

Q. How can I send you my drawings?

Q. Where in the country do you deliver?

Q. What is your delivery period?

Q. What will my quotation include?

Q. How much extra is delivery?

Q. Do you provide drawings or calculations?

Q. Can I have my roof trusses and timber treated with a preservative?

Q. Can I purchase other materials for my roof?

Q. The Quotation is acceptable. How do I proceed?

Q. What payments do you accept?

Q. How do I arrange a delivery date?

Q. Are you a member of a trade association?

Q. My trusses are installed and I want to make a change?